Deleting your account and data

Last updated: 5 September 2026 · Contact: hello@gympets.app

Google Play requires every app that supports account creation to also offer a way to request account deletion from outside the app. This page is that route.

The fastest way — delete it yourself, instantly

Open GymPets
Go to the ME tab
Scroll to ACCOUNT
Tap DELETE ACCOUNT and confirm

This happens immediately and cannot be undone.

Request deletion by email

If you no longer have the app installed, email hello@gympets.app from the email address you signed in with, with the subject "Delete my GymPets account". Requests are actioned within 30 days.

What gets deleted

Permanently, in this order, before your sign-in account is closed:

the messages you posted in the chat of every league you are still in
your place in those leagues, so the slot is freed for somebody else
your friends list and your inbox
your backup: workouts, sets and personal records; food and water logs and custom foods; your pet, wallet, streaks, goals and preferences; your daily step totals
your public profile — display name, invite code, pet, trophies, streak and step totals
your invite code's entry in the code directory
your sign-in account

The order is deliberate. Your sign-in is what proves the rest is yours, so it goes last: if any earlier step cannot be completed, the app stops there, leaves your account alone and tells you, rather than closing the account and leaving data behind that nobody — including you — could ever reach again. Pressing DELETE ACCOUNT again picks up where it stopped.

What is kept, and why

Chat messages in leagues you had already left — a league's chat is readable only by its members, so once you leave a crew the app can no longer reach what you wrote there, to delete it or otherwise. Messages in leagues you are still in when you delete your account are deleted. Email us if you need an older one removed. What stays, stays for as long as that league does.
Your subscription record at RevenueCat — RevenueCat holds your GymPets account identifier alongside your purchase status. Deleting your account detaches your phone from that record, but nothing in the app can erase it; removing it takes a server-side request, which we will make within 30 days of you asking. Until then RevenueCat holds it under its own retention schedule, not ours.
Abuse reports — if you reported somebody, or somebody reported you, that report is kept. It records who filed it and the message complained of, and it is deliberately readable and deletable by no user at all, including its author. It is not linked to anything else we hold about you, and it is kept for up to 12 months from the day it was filed, then deleted.
The copy of you in another player's data — if somebody added you as a buddy, their buddy list holds your name and account identifier, and any friend request or battle result you sent sits in their inbox. Those are their documents, in their own private area, and your deletion does not reach into it. Their buddy list keeps the name it saved when they added you, but there is nothing of yours behind it any more. It is theirs to keep or delete, for as long as they choose to.
Purchase records — Google Play keeps a record of transactions for legal, tax and refund purposes. We cannot delete these, and neither can you; they are held by Google, not by GymPets, on Google's own retention schedule.
Crash reports — anonymous crash diagnostics already collected expire automatically within 90 days.
Feedback you sent us — a bug report or idea sent from ME → FEEDBACK is a message addressed to us, and deleting your account does not unsend it, any more than it unsends an email. It is kept until we have acted on it and no longer than 12 months, and is not linked to anything else we hold about you.

If you want any of the above removed as well, email hello@gympets.app and we will do it by hand.

Deleting your account does not cancel a GymPets+ subscription. Cancel it in the Google Play Store under Payments & subscriptions, otherwise billing continues.